Before you confirm
Cancellations & refunds
Understand the conditions for your selected retreat, dates and reservation.
The cancellation terms for your reservation
Cancellation deadlines, charges and refund eligibility follow the terms supplied with your selected Eco Retreat booking. Review them before payment and keep your confirmation.
Cancelling a booking
Review your reservation
Check the cancellation deadline and refund conditions for your selected retreat, dates and rate.
Request a cancellation
Use the cancellation facility or provider contact listed with your reservation. Include your booking reference and arrival date.
Confirm the outcome
Your provider confirms eligibility, deductions, payment method and refund timing under your reservation’s terms.
Changing a booking
Date, guest-name and accommodation changes may carry charges or a rate difference. Ask your booking provider to confirm the amended price, availability and terms before proceeding.
Before payment
Check the cancellation window, refund deductions, amendment charges and refund processing time in the booking summary. If any condition is unclear, resolve it with the booking provider before confirming.